Aggaly Purchase Protection Policy | Risk-Free Shopping in Sefrou
At Aggaly, operated from our headquarters in Sefrou, we believe every customer deserves full peace of mind when shopping online. Our Aggaly Purchase Protection Program guarantees that your money and orders are 100% safe from the moment you check out until your package is safely in your hands.
What Does Aggaly Purchase Protection Cover?
You are fully covered under our protection policy if you encounter any of the following situations:
-
Item Not Received: Your order was lost in transit or was not delivered within the promised shipping timeframe.
-
Damaged on Arrival: The product arrived broken, crushed, or physically damaged due to courier handling.
-
Significantly Not as Described: The item you received differs materially in size, color, brand, or features from what was listed on our site.
-
Incomplete Order: Items or accessories are missing from your package.
Our 4-Point Guarantee
| Protection Feature | How It Works for You |
| Verified Order Inspection | Every item is quality-checked at our Sefrou operational center before dispatch. |
| Open-and-Inspect Policy | For Cash on Delivery (COD) orders, you can inspect your package upon delivery before completing payment. |
| Fast Resolution Commitment | Our local support team resolves all claims within 24 to 48 hours. |
| Zero-Risk Refunds | If eligible, receive a 100% full refund or free replacement with zero hidden charges. |
How to File a Claim Under Purchase Protection
Filing a claim is quick and handled locally by our Sefrou-based support team:
-
Report the Issue: Contact us within 7 days of delivery via WhatsApp (+212 7 62109621) or email ([email protected]).
-
Submit Proof: Provide your Order ID along with clear photos or a quick video showing the defect, damage, or wrong item received.
-
Get Your Solution: Once reviewed by our team in Sefrou, choose between an immediate free replacement dispatched to your door or a full refund via bank transfer / cash transfer.