Return & Refund Policy | Aggaly Sefrou

At Aggaly, customer satisfaction is our highest priority. Based in Sefrou, we stand behind the quality of our products and offer a transparent, buyer-friendly return process.

7-Day Return Eligibility

You may request a return or exchange within 7 days of receiving your package. To qualify:

• Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.

• Defective or Incorrect Orders: If you receive a damaged, defective, or incorrect item, we cover 100% of the replacement and shipping costs.

• Non-Returnable Items: For hygiene and security reasons, personal care goods, undergarments, and customized items cannot be returned unless defective.

How to Request a Return

Requesting a return is simple through our local Sefrou customer care team:

1. Submit Request: Contact us within 7 days via WhatsApp or Phone at +212 7 62109621 or email [email protected].

2. Provide Details: Share your Order ID along with photos or a short video demonstrating any defect or error.

3. Courier Pickup or Return Shipping:

   • In Sefrou & Nearby Hubs: Our local courier will collect the package directly from your address.

   • From Other Moroccan Cities: Customers outside Sefrou can easily ship the package back to our regional warehouse using our partner courier services (e.g., Ghazala, Aramex, Amana or Cash Plus express delivery) using the return shipping label provided by our support team.

Refund Processing

Once our team in Sefrou receives and inspects your returned package:

Exchanges

If you prefer an exchange for a different size, color, or item, let our team know during your request. We will dispatch your replacement as soon as the returned item is verified at our Sefrou hub.