Aggaly Support Center & FAQ | Local Customer Care in Sefrou

At Aggaly, based in Sefrou, we prioritize delivering a reliable online shopping experience for our customers across Sefrou City and all of Morocco. Find fast answers to common questions about orders, shipping, payments, and returns below.

Frequently Asked Questions (FAQ)

Ordering & Accounts

How do I place an order on Aggaly?

Browse our catalog, select your desired items, and click Add to Cart or Buy Now. Proceed to checkout, fill in your delivery address, choose your payment method, and confirm your purchase.
Can I modify or cancel my order after placing it?

Yes. You can modify or cancel your order within 2 hours of placement by contacting our Sefrou customer care team directly via phone or WhatsApp.

Shipping & Delivery

Do you deliver to my city in Morocco?

Yes. We offer nationwide shipping covering Sefrou, Fez, Meknes, Casablanca, Rabat, Marrakech, and all other cities and regions across the Kingdom of Morocco.
How long does delivery take?
- Sefrou City & Nearby Areas: 1 to 24 hours.
- Rest of Morocco: 2 to 4 business days.
What are the shipping fees?

Shipping fees depend on your delivery location and package weight. Exact shipping costs are calculated automatically at checkout before you finalize your order.

Payments & Security

What payment methods do you accept?

We accept Cash on Delivery (COD) & Bank Transfer across all Moroccan cities, as well as secure online payments via major credit and debit cards.
Is shopping on Aggaly secure?

Absolutely. We use modern SSL encryption protocols and trusted local payment gateways to guarantee complete data privacy and transaction security.

Returns & Refunds

What is Aggaly’s return policy?

We offer a 7-day hassle-free return policy. If an item arrives damaged, defective, or incorrect, you can request an exchange or full refund within 7 days of delivery.
How do I initiate a return?

Contact our Sefrou support team with your order number and photo/video proof of the item issue. We will arrange item collection or replacement instructions.

Contact Aggaly Support Team

Need further assistance? Our bilingual customer support team is based locally in Sefrou and ready to help.

Email: [email protected]
WhatsApp / Phone: +212 7 62109621
Office Headquarters: Sefrou City, Fez-Meknes Region, Morocco
Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM (GMT)